Introduction to Web Client UI

Customer Relationship Management

• CRM is a business strategy that aims to optimize customer interactions in order to maximize the success of the business
• A model and process for managing a company’s interactions with current and future customers in a well-organized way
• This helps to stay totally connected to your customers and enables to deliver the kind of products and services that customers truly need
• Thereby by providing all these benefits, CRM aims to create lasting and profitable relationships with customer

SAP Business Suite

• To manage the entire value chain across business networks
• Open and flexible, supporting databases, applications, operating systems, and hardware platforms from most major vendors
• Following SAP solutions are the constituents of SAP Business Suite:
• SAP CRM – Customer Relationship Management
• SAP PLM – Product Lifecycle Management
• SAP SCM – Supply Chain Management
• SAP SRM –Supplier Relationship Management
• SAP ERP  – Enterprise Resource Planning

Features of SAP CRM

• Benefits:
• Easy to Use
• Fully Integrated
• Customized to meet specific requirements
• Flexible to Implement
• Customer-focused business areas supported:
• Marketing
• Sales
• Service
• Interaction channels:
• Web Client UI
• Interaction Center
• Internet
• Mobile Clients (hand-held devices like laptop, mobile, etc.)
• Master data set up and processing:
• Account Management
• Product Management
• Organizational Management

SAP CRM Architecture

Introduction to Web UI

• CRM WebClient UI is a web based application for the modules covered in SAP CRM
• Features of SAP CRM Web Client UI:
• Browser based, do not need SAP GUI to access the SAP CRM applications
• Wizards to quickly create an application from scratch
• Using AJAX it provides many drag-n-drop features UI screen
• User level personalization of the application view
• Provides feature to call SAP GUI screens within web browser
• Functionally, SAP CRM can be viewed as a role based application
• Implemented based on Business Role concept
• With this interface user can access only those applications for which he/she is having authorizations
• Irrespective of the role used to access CRM, the screens of CRM Web UI are structured in L-Shape
• As per the business requirements, you can modify Business Roles or create new Business Roles
• Thus you can customize the view of the CRM application presented to the end users

Web UI Technical Layers

SAP CRM Technical Training Demo

For SAP CRM Training, kindly contact "JSSTech IT Solutions and Consulting" on 9972037979 or write to saponline2learn@gmail.com

For detailed introduction to SAP CRM along with a SAP CRM Web UI practical kindly click here.

This demo starts with the introduction to Customer Relationship Management (CRM). Then we take you through the SAP CRM Introductions covering SAP CRM architecture and SAP CRM Channel architecture.

After this, we have given a brief overview of the SAP CRM Web UI layer architecture. This is to introduce you to the terminologies related to SAP CRM Web UI.

Finally, demo concludes with a practical scenario to understand the SAP standard CRM Web UI screen. And to give a small introduction to developments involved in SAP CRM Technical.

Here, we are bringing forth to you online SAP CRM technical training. To take the discussion to next level with course content and live free unique demo kindly reach us @ saponline2learn@gmail.com (Contact no.: 9972037979)